Outsourcing Benefits

• Identify needs and objectives (i.e. strategic plan)

• Identify high level issues related to organization, people, processes, and systems

• Develop potential solutions (department organization, personnel, procedural, re-engineering, and system based)

• Identify potential technology solutions

• Analyze current costs

• Perform high level review of personnel policies and employee benefits to identify transition issues

Design

• Interview personnel to identify procedural, control deficiencies and to assess personnel skills

• High level process maps to identify re-engineering opportunities

• Detailed review of personnel policies and employee benefits

• Complete selection of technology solution

• Finalize solution projects, timing, resources and scope

• Finalize pricing

Implement

• Finalize outsourcing services agreement

• Engage appropriate resources for implementation

• Develop and communicate employee transition plan

• With contract execution, transition and hire employees and begin engagement

Operate and Serve

• On-going operations

• Performance measurement

• Continuous improvement