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Process Solutions with the participation of leaders of some of its European network companies, has carried out an international survey on the systemic changes that the COVID-19 pandemic has brought about and can bring about in the functioning of the BPO market.

In our previous post, we reviewed the decision-making changes that are critical for rapid adaptation to the COVID crisis, the reorganization of business processes, and the issues that came into focus with the rise of the home office. In this post, challenges to the back office and support functions are being addressed.

In our initial posts, we have written that crisis management is successful only if we are well-prepared, have alternatives worked out in advance and look forward to “events” proactively, so that we can apply the most appropriate alternative to a real situation flexibly and without delay.

Based on the experience of the first half year of the COVID-19 crisis, the main challenges facing us as a market leader in the business services sector have been identified and during the period, we were responding them we have gained serious experience that we believe is worth sharing.

The No.1 competence is making rapid decisions in an ever-changing environment in situations never seen before. The formula appears to be simple: the challenge for business managers is now that, in an unknown field of the crisis “COVID-19”, in a constantly changing health, legal, economic and labour market environment, they have to operate their “old” business processes simultaneously, while gradually developing new ones, without knowing under what conditions they will ultimately operate in the post-pandemic “new normal” world.

The big question is “how?”.

The COVID-19 pandemic has created new business situations among others on the field of HR functions operations. We started to have our HR processes adapted even before the beginning of the spring lockdown. As PS’s HR Director let me share here how we managed to meet the challenges.