10-02-2021
Hungary
Outsourcing
COVID-19, pandemic, crisis management, adaptation HR operation, digitalization, back office process, IT system management, data security, information security
Digitalizing back office processes
In the case of PS, this area is similar to the digitalization discussed in front office, especially in the case of internal corporate finance and accounting, where the systems that are also used for services are used by employees.
Other back office support functions, such as controlling, HR, and secretarial functions, have the same basic issues, but require remote access to additional systems.
Transformation of HR processes – recruiting
HR’s labour force hiring process has been re-considered by a number of large companies, amongst them Process Solutions, since one of the fundamental aspects of epidemiological control is from the outset that the risk can be significantly reduced by avoiding personal contacts as far as possible.
This changed the previous practice of personal interviews and test writing, that were even multi-run processes.
Obviously, a face-to-face meeting is also required to make the hiring decision, as digital contact alone often does not give enough and appropriate impetus to an experienced HR person to make sure that the candidate meets the expectations in all respects. However, the person seeking work must also see the environment in which it would be possible to work, and the personal impressions of the future manager are fundamental to his or her own decision.
A proven COVID experience is to be mentioned here again that the employees need and/or tolerate the home office work possibility differently. Someone feel it is a compulsion, others see it as a huge opportunity. Thus, knowing HO practices of the given company is an important signal for the candidate to make the decision. While the HR person’s personal experience may confirm that the candidate will really be able to flexibly adapt to the company’s home and/or office work practices.
IT support, data and information security — even across countries
PS also provides technological support for regional subsidiaries in Hungary, which is a key task. Such areas include:
- Develop and operate business and support systems and ensure remote access to them as required by changed service processes.
- Direct IT support for users (asset and operation support), complicated by logistics challenges due to home office
- Data and information security solutions and improvements to address the smooth and efficient work of employees working from home office.
These few sentences are enough for now, as the details of the solutions are not public due to reasonable business and information security considerations.
In this and in our previous article, we have covered a number of areas where successful adaptation is essential to survive during the COVID crisis.
In the next posts, we will examine in more detail what needs to be done in a constantly changing business and health environment for successful adaptation.
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We launched our COVID-19 blog series to share our experience gained so far during the COVID crisis and our views on business changes in the world.
We are confident that this will help our readers to get beyond the crisis with the least possible loss and to get straight ahead as soon as possible, strengthened.
Previous “COVID-series” posts: